Introduction

The domain www.hidiva.in (the “Site”) is owned and operated by Hi Diva (a sole proprietorship) (“we”, “us”, or “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains what information we collect, why we collect it, how we use and share it, and the choices available to you.

If you do not agree with any part of this Policy, please do not use the Site.

1. Scope & Who Can Use the Site

Our products (for example: massagers and lubricants) are intended for adults only. The Site is directed to users who are 18 years of age or older. We do not knowingly collect personal information from minors. If you are under 18, please do not provide any personal information on the Site.

2. Information We Collect

We collect information you provide directly when you use the Site, including:

  • Personal information: name, email address, phone number, shipping and billing address.
  • Payment information: card details, UPI or other payment instrument details provided to our payment processor (we use third-party payment gateways).
  • Device & usage data: IP address, browser type, pages visited, cookies and similar tracking technologies.

You may choose not to provide certain information, but then you may not be able to complete purchases or use some Site features.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill orders (including shipping and payment processing).
  • To communicate with you about your orders, account, and important service announcements.
  • To provide customer support and respond to inquiries.
  • To maintain, improve, and optimize our Site and services (including analytics and troubleshooting).

We do not send promotional messages by default. Promotional or marketing communications will be sent only where you have consented to receive them.

4. Cookies & Tracking

We use cookies and similar technologies to remember your preferences, enable Site functionality, and analyze Site traffic. Most browsers accept cookies by default, but you can disable them in your browser settings. Disabling cookies may affect Site functionality.

5. Data Sharing & Disclosure

We do not sell or rent your personal information. We may share personal information with:

  • Delivery partners and logistics providers to ship products you purchase.
  • Payment processors and banks to facilitate transactions.
  • Service providers engaged to perform services on our behalf (e.g., analytics, hosting).
  • Government, regulatory, or law enforcement authorities when required by applicable law or to protect rights, property, or safety.

If Hi Diva is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

6. Data Retention & Security

We retain your personal information for as long as your account exists or until you request deletion, unless a longer retention period is required or permitted by law. We use industry-standard measures, including SSL encryption and secure servers, to protect personal information.

While we strive to protect your data, no system is completely secure. We will notify you if we become aware of a security breach affecting your personal information as required by law.

7. Your Rights & Choices

  • Opt-out: You may opt out of receiving non-essential communications by emailing help@hidiva.in.
  • Withdrawal of consent & deletion: You may request deletion of your account or personal data by contacting us at help@hidiva.in. We will process requests in accordance with applicable law.

8. International Transfers

Hi Diva operates in India and your information is processed and stored in India. If we transfer information outside India in the future, we will take steps to ensure appropriate safeguards are in place as required by applicable law.

9. Children

Our Site is not intended for children under 18. We do not knowingly collect information from minors. If you believe a minor has provided us personal information, please contact us so we can delete that information.

10. Contact & Grievance Officer

For questions about this Privacy Policy or to exercise your rights, please contact us:

  • Email (Customer Care): help@hidiva.in
  • Phone / WhatsApp support: Please contact us via email to request phone or WhatsApp support details.
  • Contact days & hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m. (India time)

Grievance Officer
Name: Sahil Arora
Email: help@hidiva.in
Contact days & hours: Monday to Saturday, 10:00 a.m. to 6:00 p.m. (India time)

11. Changes to this Policy

We may update this Privacy Policy from time to time. We will post the updated Policy on this page with the revised effective date. Continued use of the Site after changes are posted constitutes acceptance of those changes.